Contact us Today!
Booking your eye examination at Waltham Abbey Opticians couldn’t be easier. Simply call us on 01992 769103 and speak to a member of our friendly team or fill out the short form and we will get back to you as quickly as we can. For your convenience we are open 9am to 5.30pm on Mon, Tues, Thurs & Fridays. Open 9am to 1pm on Wednesdays & 9am to 3pm on Saturdays.
If you experience a medical eye emergency whilst we are closed, please find your nearest Minor Eye Conditions Service (MECS) provider here: https://primaryeyecare.co.uk/find-a-practice/
Alternatively, please call 111.
Address: 31 Sun Street, Waltham Abbey, Essex, EN9 1ER
Phone: 01992 769103
Email: info@walthamabbeyopticians.co.uk
The staff were very accommodating to my son and helped us identify issues we were unaware of which can now be rectified. Just picked up the glasses and he is more than happy and excited to start using them. Thank you to the teamread more
Kyri P
16:22 27 Feb 26
Carol, Shane, and Edward are exceptionally friendly, supportive, and knowledgeable. I followed them from their previous site on the high street; after they left, the service declined significantly.read more
D
11:08 12 Feb 26
My glasses were broken and went in and was greeted very friendly and professional. I explained that my glasses one of sides glasses came don’t how. They explained to me what will happen and how the solve the problem and come back in a while. Came back glasses good as new and cleaned. They were friendly and professional and I would recommend them would good back againread more
Ismail Akar
12:51 31 Oct 25
My husband and I have been going to Waltham Abbey Opticians for many years. We have always found the staff very thorough and helpful. They have all the latest eye testing equipment. The staff are always welcoming and friendly. There is never any pressure to grab a new pair of glasses and run. You can take as long as you like and input from staff is very helpful. They are honest and will tell you if something doesn't suit you. Yes, it can be a bit on the expensive side but you definitely get what you pay for.read more
Mavis Young
08:41 26 Aug 25
Sonia and Ashley are both very professional and very helpful. After experiencing other well known opticians there is no comparison. The service provided at Waltham Abbey opticians is amazing. Couldn't recommend them high enough.read more
michael barnes1
08:35 06 Aug 25
My 2 year old daughter needed glasses, we met a lovely lady called Ashley, she was great with my daughter and definitely had knowledge on which glasses fit best. They have a wide range of glasses for all children. I highly recommendread more
Shannon Horridge
07:28 01 Jul 25
My review is a long time coming so apologies. I have been coming to this opticians for many years and you cannot fault the service given from Ashley or Sonia. Sonia the Optometrists, is very nice , makes you feel comfortable , very thorough and explains the machinery well.Ashley is so friendly, welcoming, beyond helpful and beyond patient! Ashley painstakingly helped me find the right glasses suitable for my face, and it took ages due to me not liking her vast selection of glasses. We found some and I was very pleased with them. I had lots of compliments too! I then had to tell Ashley 6 months later that id lost them.Ashley went above and beyond to help me find the same design as they had then become obsolete. I don't know anyone that helpful and i am truly grateful. Ashley really cares about each patient.Lastly, when refurbishing the shop, Ashely made the shop modern, stylish and added a tribute to the Abbey with photos from the old days. I thought this was a nice touch. I highly recommend Waltham Opticians.read more
Nicola Matthews
12:36 12 Jun 25
I would highly recommend this particular optician. I dealt with Ashley who went to a lot of time and effort in helping find the optimal frame and lenses for my needs and explained the process clearly. Great level of professionalism and customer service. Keep up the terrific work, 5 ⭐️ rating for sure.read more
Krish Busawah
06:50 03 Jun 25
Fantastic service and a huge range of glasses for my toddler. Ashley was great with my daughter, patient, extremely knowledgeable and gave me loads of information.I had a hospital prescription (so no eye test given) but will continue to use their services for the rest of my family too.read more
Felicity Milner
10:20 03 May 25
Thank you so much for my daughter Zoe's glasses! They look amazing and Zoe finds them really comfortable! Would highly recommend! Sonia and Ashley were so lovely and professional and made our 5 year old feel so special. My wife uses their services too and the staff are always so helpful and she always has the perfect frames that everyone comments on.read more
CJ van der Westhuizen
21:16 13 Apr 25
Excellent service as always by all the team at Waltham Abbey Opticians. I’ve been to many opticians in the past but they are definitely the best. Really care about your eye care, never push unnecessary products or services and take the time with you.read more
L T
09:28 22 Mar 25
I have been client of Waltham Abbey Opticians for many years. The staff are professional friendly and helpful. The Optician Sonia is excellent in her examination of the client eyes explaining in detail every step of the examination. Answering any questions the client may have. Ashley the Opticians manager is again very professional polite friendly and helpful when it comes to advice on glasses the client may need. Frames are on display in nice setting with a variety of frames on offer to accommodate the lens to go in them. The waiting area is very pleasant refreshments are available. The whole environment in the shop is very pleasant and relaxing. I would recommend Waltham Abbey Opticians to anyone who wants a through eye examination with care and attention to the clients eyes and the care Waltham Abbey Opticians offer.read more
Mark Weston
16:48 20 Mar 25
I recently accidentally knocked my lens out of my glasses just as I was about to get into my car which was in the Waltham Abbey car park. I took a chance and went into Waltham Abbey opticians and cheekily asked if they could fix them for me which the optician did. I would recommend them.read more
pat garforth
10:38 15 Mar 25
I can’t praise the knowledge, dedication and service of the team here enough. Every time I get my eyes checked, I really feel as if a very thorough job has been done and any issues identified and addressed. They will only sell you a product if it is suitable for you and as a result every time I get new glasses not only do they fit me perfectly, suit the shape of my face but also I can see perfectly. I have been to other Opticians where it has taken them weeks and on one occasion months to get my vision through the glasses correct but every time I pick up my new glasses from Waltham Abbey Opticians I can see perfectly from the offset. I will never go anywhere else and I will always recommend people to use their fabulous services. Keep up the good work guys.read more
sue ioannou
12:11 09 Mar 25
Excellent friendly service, provide good realistic guidance when choosing frames and lens tints. I would not go anywhere else. The ladies build a relationship with their customers and make you feel confident in the knowledge you are receiving the best care possible. They also provide advice regarding eye care to maintain healthy eyes.read more
Tess A
12:57 08 Mar 25
Excellent service, highly recommended opticians. Ashley was professional, knowledgeable and provided best advice. Upon collection of my glasses, she went over and above by waiting for me to arrive at the shop after closing time because of unexpected traffic.read more
Ioulios Palamaras
14:50 22 Feb 25
I’ve had such a great experience at Waltham abbey opticians, from glasses selection to the professional service from Ashley and Sonia. Strongly reccomend them!!read more
Saira Nahim
15:45 21 Feb 25
Professional approach to issues you may be having. I have never been introduced to various laser checks like i was at this place. I needed to check my eyes properly due to a constant pain im having behind my left eye. I knew Sonia will be the one to trust with that. Very friendly place to be in. Thank you and see you for my eye cleanse 😘read more
Marta Szczepanska
09:17 20 Feb 25
Definitely recommend Waltham Abbey Opticians, as they are very professional and very knowledgeable in all aspects of eye care. The eye test was excellent, and the lady doing the eye test was friendly and highly skilled in her job . Ashleigh the lady who advised me after my eye test was also friendly, and was also very skilled in her job. She was able to advise me on all eye care, and give you advice on all specs and lenses.I will definitely recommend this opticians to all my family and friends.10 out of 10read more
Lisa L
17:21 15 Feb 25
I've just been to this establishment in sun street and was greeted with a friendly smile straight away,was enquiring to change my lenses to another pair & was amazed at the great offer and price and left my glasses to be altered & within the hour I was called to say my glasses was ready for collection absolutely happy and recommended highly ive recently had to wear glasses just a shame I never thought to use this opticians before hand great service great friendly people great price 10/10 thank you so much 🙏read more
Jonboy Webb
16:09 28 Jan 25
Great serice. Everyone was super friendly and accomodating. The eye exam makes the slightly high price point 100% worth it. I felt like I definitely got my money's worth. Also the front staff was super friendly and welcoming and willing to answer any questions. I reccomend coming here for all of your eye care needs.read more
Vili Blagoeva
21:17 15 Jan 25
I had the best of experience from Waltham Abbey Opticians. For someone who hadn’t seen an optician in ages, they were easy and good with me from when I stepped in till when I stepped out. I couldn’t be happier enough. I’m looking forward to using my new glasses❤️🥳read more
Akosua Boateng
13:52 15 Oct 24
Amazing 👏I really thought it would be hard to get used to those amazing pair of glasses.Absolutely superb.And the service 💯👍read more
Eldad Wainer
15:14 23 Jul 24
Excellent care and service.Ash,Dawn and Sonia very knowledgeable,patient and helpful.
Ray Long
10:59 24 May 24
I have been a client for years at Waltham Abbey Optician in Sun Street and I have always been treated with the highest level of professionalism,kindness and respect .The staff there have always tried their best to help me find the best option that worked for me - financially and aesthetically .Very grateful and extremely satisfied with all the service, I would always highly recommend themread more
Simona Ciuperca
10:53 10 Feb 24
Once i walked inside i was greeted kindly by the staff and helped me straight away with what i needed. This service was friendly and efficient i would highly recommend getting your glasses from here.read more
shane _Yt
14:54 04 Dec 23
Excellent service and very friendly staff. It was my first time, but I recommend it. Thank you, they deserve more than 5 🌟read more
Mohsen Abrahem
23:20 14 Nov 23
Ashley and Sonya are absolutely great, the best opticians in Waltham Abbey and I wouldn’t go anywhere else!
Katie Hudson-Forbes
21:01 27 Jul 23
Sonia the optician leads a great team. She is highly professional and an expert at what she does. Ashley the manager is also very professional and is highly knowledgeable on the services they provide. The shop and examination room is really well presented and has the latest equipment. This opticians has the latest trends of eyewear including a good range of sunglasses. I would highly recommend this opticians. A family run business with a great atmosphere.read more
Gurpreet Bansal
15:37 20 Jul 23
Waltham Abbey Opticians is superb. Excellent eye care, friendly team, and stylish eye wear choices. Highly recommend!
Alex Elia
15:27 20 Jul 23
A great optician!It was four years since my last eye test and the whole customer experience was excellent. The eye test was in-depth and each procedure was explained in simple terms. When choosing my new glasses, the team were incredibly patient and took time to guide me to the right type of frame and lens. My glasses arrived quickly and great care was taken to ensure they fitted comfortably and correctly.A few weeks after wearing my new glasses, they were uncomfortable and when I returned to ask for some help, it was no trouble at all to slightly adjust them.Great communication and customer service throughout. Thank you.read more
c b
16:21 15 Jun 23
A great place to get glasses. The staff are very nice and caring and don't mess around altogether it is a great place to fix or get glasses fromread more
SytFang
11:55 27 May 23
Been coming for years, always super helpful and friendly 🙂
Jess Ball
14:40 06 Aug 22
Excellent service 100%
Andrew Rowe
12:49 27 Feb 21
Good service and pleasant staff.
Nils Pettersson
10:19 24 Feb 21
Waltham Abbey Opticians thank you! My first visit Ash did a thorough eye check, referred me for cateracts immediately. I am extremely satisfied with the service and due to her speedy referral i might not even need glasses.Thank you all at Walthan Abbey Opticians!!read more
Tasoulla Christoforou
18:31 12 Dec 20
Very happy customer had a very good helpful service would recommend this opticians to my family and friends
Chris Anderson
07:46 24 Oct 20
Amazing service and after care!Very impressed.Thank you
Theo Theo
21:15 10 Jun 20
I've been bringing my daughter here for a while as they have the best kids glasses selection of about 10 opticians I visited. But mainly we come back because the service is 5*. Ashley is fab with kids and goes above and beyond every time. I recommend to everyone!read more
Rebecca Pearce
15:53 19 Mar 20
Have been wearing glasses for over 20 years and this was by far the most positive exsperience that i have had in an opticians in a long time. I went in there looking for sunglasses, safety glasses and normal glasses all in my prescription. I had fairly specific requirements for each pair in terms of what they were for yet everything went smoothly and i got everything i needed. They took me through all the options in detail for different finishes ect but never pushed anything on me. They made it really easy to decide on what i needed rather than what was most exspensive. The advanced eye test that they carried out and subsequent updated prescription really made a huge difference straight away aswell. It just felt right in a way that i hadnt really ever felt before at other opticians straight after recieving my new prescription. Its genuinely made my vision feel rejuvinated and less frustrating in day to day life. So yeah was very pleased over all with my new prescription. AO stayed in contact to give updates on my orders and were easy to talk to, proffesional and helpful from beginining to end. I was buying some glasses with Oakley frames for example and was easilly able to communciate between oakley via the opticians if I had any questions about the lenses or frames. I was even able to talk directly to an Oakley representative whilst they were visiting the shop. Last but not least 'AO' also have some wonderful deals on most of their different ranges of glases, which was a huge bonus and made the exspereience even more enjoyable. So in conclusion, as you have probably guessed , I would like to thoroughly reccomend this opticians and once again thank all of the incredibly kind and helpful staff there for their time and helping me sort my new specs out. 🙂read more
Laughing Man
17:28 05 Nov 19
I was seen by Ashley earlier this year who provided me with help and guidance on choosing a pair of glasses that suited me. She was honest, polite, trustworthy and professional. I would definitely recommend Ashley if it's a good service you are after.read more
hel ali
03:38 23 Aug 19
Very friendly and knowledgeable staff and excellent service. Eye tests are very thorough and nothing is too much trouble. Highly recommended!read more
Lee Luther
17:50 19 May 19
Excellent service
DiamondzPlayz_ YT
14:12 11 Apr 18
After having a disastrous time with the competition up the road I decided to return to where my history/records are.It was the best thing I could have done!!I now have the correct prescription and perfect vision again.I can't praise Ashley and the staff highly enough for their patience and professionalism.Highly recommended.read more
john owers
15:37 27 Sep 17
Here I had a help for my mum 74 years old and my daughter 7 years old. They are perfect with everybody. Nice and quick service, mum glasses were ready in just two days. Yes two days.... Thank youread more
Nina D
16:42 04 May 17
Always a great service. Friendly, helpful and supportive team. I don't like having my eyes tested but they just make it so easy. Thank you and see you next time! 🙂read more
Zena Christoforou
15:09 07 Oct 16
Excellent opticians! Great service and always very accommodating to both me and my daughter. Many thanks to Ashley and the rest of the Waltham Abbey team.read more
Kate Shirley
17:34 01 Oct 16
I recently visited Waltham Abbey Opticians with my mother. They gave us great advise with detailed examinations. The service we got was excellent , the staff were very friendly and helpful. Thank you for a delightful experience.read more
Workneh Hailegiorgis
23:46 25 Apr 16
My wife visited this opticians recently with my two girls. The level of care they received from the optometrist, Shamiala, was of such a professional standard. Shamiala managed to treat and relax the girls so well. My younger daughter (5years old) needed to have a special test with eye drops, and Shamiala made the whole experience for her so much more enjoyable - I believe the many years of experience of testing children at hospital can be seen. Once the tests were completed Ashley then helped go through the glasses selection. Ashley provided a high standard of care, to ensure the best frame fit was selected for my youngest. The customer care was above and beyond what I expected- Ashley even ordered a selection of colours to view before the final decision was made. My daughter absolutely loves her first pair of spectacles! Thank you so much Waltham Abbey Opticians, I will be recommending you to friends and family!read more
omar shafi
17:55 15 Apr 16
After having a very thorough eye test I was told that I needed verifocals. The friendly staff helped me choose a pair of frames. I was a bit concerned that it would take me a while to get used to my new glasses, but much to my surprise, as soon as I put them on I could see and read perfectly. Thanks to the accurate measuring of my eyes using new technology.The staff were always very helpful, friendly and professional ! Thank you !!!!read more
Louiza Abbott
07:13 13 Apr 16
Well located opticians in town, so convenient to get to. Since I have recently moved to the area it was wonderful to receive such outstanding and friendly service. The eye test lady certainly knew her stuff and told me she also works for Moorfields Eye Hospital. Can’t get a better professional care than that!They tell me they have been on Sun Street for many years so they certainly know their stuff. They have an extensive range of frames and sunglasses and Ashley helped me choose the perfect pair. I am very picky, but she was patient and offered lots of advice about the fit and so on. You won’t get that kind of service from Specsavers and the like! Was offered an excellent deal on my new specs and monthly contact lenses (which they deliver straight to your door). I will be recommending them to all my friends and family.FYI: I think there are 2 opticians in Waltham Abbey, but this is the opticians right on the main street (no. 31 I believe) not the other one----don’t go to the wrong one!!read more
Yun Li
14:45 06 Apr 16
Ashley was extremely helpful and friendly! I felt at ease from the moment I entered the opticians to the moment I left. I wouldn't hesitate to recommend Ashley at 31 Sun street to anyone! Thanks again 🙂read more
Ben Cohen
19:45 31 Mar 16
